On April 13, 2021, the Independent Civilian Review into Missing Person Investigations released its report entitled “Missing and Missed” (Report). The Report contained 151 recommendations designed to improve the Service's policies, procedures, training, education, professional development, and culture. This included the creation of the Missing and Missed Implementation Team, a team that will use a modernized community-centric approach to implementing all 151 recommendations.

This webpage serves as a platform to share the work of the Missing and Missed Implementation Team and will provide links to status updates / progress reports etc.

We are committed to a process that is inclusive and engaging. As such, we are engaged in creating working groups to plan and implement the recommendations to ensure community engagement from the beginning of a recommendation to its completion.  We will update the dashboard monthly, with the first updates published by March 31, 2022.

The Dashboard below provides the overall implementation status of the project, the themes under which recommendations fall, the lead organizations responsible for implementation, and detailed information on the implementation of each of the 151 recommendations.

Missing and Missed Implementation Plan

Project Overview

In 2018, on the recommendation of a diverse community-led working group, the Toronto Police Services Board (Board) commissioned an independent review (Review) to evaluate how the Toronto Police Service (Service) has conducted, and is conducting, missing person investigations, particularly in relation to LGBTQ2S+ and vulnerable or marginalized communities.

On April 13, 2021, the Review released its report entitled ‘Missing and Missed’ (Report). The Report contains 151 recommendations designed to improve the Service’s policies, procedures, training, education, professional development, and culture. The recommendations also focus extensively on the development of improved relationships between the Service and Toronto’s diverse communities through collaborative efforts.

The Service and the Board accepted all of the Review’s findings and committed to implementing each of the 151 recommendations. The Chief has also committed to supporting the development of real partnerships with Toronto’s communities through a public and transparent process. This includes our commitment to co-design the Implementation Plan with community representatives.

The joint statement by the Chief and the Chair of the Toronto Police Services Board can be seen below:

Three (3) of the recommendations called for the creation of an implementation team, one that operates as a true partnership and that is comprised of a diverse group of Community Representatives and Service Representatives. The Missing and Missed Implementation Team is integral to reviewing and discussing the recommendations to provide diverse perspectives and views that will guide and inform decision-making and many aspects of implementation.

Staff Superintendent Pauline Gray was appointed to assemble and lead the Missing and Missed Implementation Team, a team that will use a modernized community-centric approach to implementing all 151 recommendations. This team was assembled in July 2021.

The role of the Missing and Missed Implementation Team is to:

  • co-create the implementation plan
  • consult on the 151 Recommendations
  • consult on ad hoc requests from the Office of the Chief
  • monitor the effective implementation of the recommendations

The Service, the Board, and the Missing and Missed Implementation Team participated in developing desired outcomes for the recommendations. As the Implementation Plan is refined, outcomes associated with the long-term success of this plan will be selected as key measures of program success and effectiveness. The Missing and Missed Implementation Team will determine the qualitative and quantitative metrics to be included in the Evaluation Plan. The Evaluation Plan will be designed to help determine the effectiveness of the recommendations’ implementation as well as the desired outcomes.

The Service will report its progress via a public dashboard that will list recommendations individually, by theme, and by pillar. The dashboard will be updated monthly.

If it becomes necessary to modify or delay the implementation of any recommendations, the Missing and Missed Implementation Team will be consulted on the modifications prior to such changes being adopted. However, responsibility for any deviation from the Implementation Plan lies with the Board and/or the Service. A report setting out the rationale for any such deviation will be publicly released, as required by Recommendation 148.

Contact Missing and Missed Implementation Team

416-808-8056
40 College St. Toronto ON M5G2J3

Key Contacts

Contact for MMIT Community Representatives: [email protected]

Unit Commander: Staff Superintendent Pauline Gray

Location of the contact address on the map

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