It is important to make the right call at the right time, to get the service you need.
Knowing when to call 3-1-1 Toronto, 2-1-1 Central, the police non-emergency line at 416-808-2222 or emergency 9-1-1 line will ensure you get the right help at the right time.
Mental Health
I'm concerned my neighbour needs mental health support
Call 2-1-1
I think my friend needs help for a mental health crisis
Call 2-1-1
I think someone is in immediate danger of harming themselves
Call 9-1-1
Concern for Wellbeing
I’m concerned about someone living outside
Call 3-1-1
I’m concerned about a senior living alone
Call 2-1-1
I'm concerned for someone sleeping in a building lobby
Call 416-808-2222
I’m concerned about a person living in bus shelter, park or public space
Call 3-1-1
I think a person is having a seizure or some other medical event
Call 9-1-1
Substance Abuse
I want help for my substance abuse
Call 2-1-1
My local park is attracting a lot of drug and alcohol abuse
Call your local Police Division
I’m with someone who I think is overdosing
Call 9-1-1
Family Situations
My family arguments are getting worse, I think we need support
Call 2-1-1
My son missed curfew
Call 416-808-2222
My son is missing and I'm concerned for his safety
Call 9-1-1
My partner is hitting me
Call 9-1-1
Dog Complaint
My neighbour's dog is constantly barking
Call 3-1-1
A dog bit me and I would like to make a complaint
Call 3-1-1
A dog is attacking my son
Call 9-1-1
Dog Complaint
There is a dog off-leash outside an off-leash area in a public park
Call 3-1-1
Two dogs got into a fight in the park, now the owners are yelling at each other and won't stop
Call 416-808-2222
I can see someone abusing (hitting, kicking) their dog in the park
Call 9-1-1
Lost or Stolen Property
I left my backpack on TTC
Call/Visit TTC Lost Articles
A person stole my knapsack
Report online tps.ca/report or 416-808-2222 as Theft Under $5,000
Someone is running away with my cellphone
Call 9-1-1
Fallen Trees
A tree has fallen across my street
Call 3-1-1
A tree has fallen on hydro wires
Call Toronto Hydro 416-542-8000
A tree has fallen on my car and no one is hurt
If private tree, call your insurance provider, if City tree call 3-1-1
A tree has fallen on a person
Call 9-1-1
Noise Complaint
My neighbour is playing loud music
Call 3-1-1
My neighbour is having a big, noisy party
Call 416-808-2222
There's a big fight at my neighbour's party
Call 9-1-1
Graffiti
I have found graffiti on my property
Report Online tps.on.ca/report or Call 416-808-2222
I have found hate-related graffiti on my property
Call 416-808-2222
I can see someone currently spray painting graffiti on my property
Call 9-1-1
Graffiti
Report Graffiti vandalism damage on your property
Report Online: tps.ca/report or call 416-808-2222
Have graffiti removed from City of Toronto property (example: traffic sign or City-owned park)
Report to 3-1-1 Online
I want graffiti removed from private property I do not own
Report to 3-1-1 Online
Road Conditions and Collisions
The roadway is slippery with ice and needs salting
Call 3-1-1
My car skidded on ice, I've knocked down a stop sign
Call 416-808-2222
My car spun out on ice and hit a pole - I'm trapped
Call 9-1-1
Landlord-Tenant Issues
My landlord has turned off my heat
Call 3-1-1
My landlord sent me a text threatening to hurt me
Call 416-808-2222
My landlord is banging at my door armed with a baseball bat
Call 9-1-1
Wellness Check
My neighbour hasn't been maintaining his/her property (weeds, garbage)
Call 3-1-1
My elderly neighbour's mail is piling up, I'm concerned for his/her well-being
Call 416-808-2222
I went to check on my neighbour and can see him lying on the floor though his window
Call 9-1-1
Neighbour Dispute
The fence around my neighbour's pool is not high enough or my neighbour is not picking up after their dog
Call 3-1-1
My house was vandalized and I suspect it was my neighbour
Call 416-808-2222
I'm in an argument with a neighbour he has attacked me with a shovel
Call 9-1-1
Illegal Parking
A car is blocking my driveway
Report Online tps.ca/report or Call 416-808-2222
A car is parked in a disabled spot illegally
Report Online tps.ca/report or Call 416-808-2222
Break and Enter
My house was broken into and no one is here
Call 416-808-2222
Someone is in my house or I'm unsure if they are still here
Call 9-1-1