It is important to make the right call at the right time, to get the service you need.

Knowing when to call 3-1-1 Toronto, 2-1-1 Central, the police non-emergency line at 416-808-2222 or emergency 9-1-1 line will ensure you get the right help at the right time.

Mental Health

I'm concerned my neighbour needs mental health support

Call 2-1-1

I think my friend needs help for a mental health crisis

Call 2-1-1

I think someone is in immediate danger of harming themselves

Call 9-1-1

Concern for Wellbeing

I’m concerned about someone living outside

Call 3-1-1

I’m concerned about a senior living alone

Call 2-1-1

I'm concerned for someone sleeping in a building lobby

Call 416-808-2222

I’m concerned about a person living in bus shelter, park or public space

Call 3-1-1

I think a person is having a seizure or some other medical event

Call 9-1-1

Substance Abuse

I want help for my substance abuse

Call 2-1-1

My local park is attracting a lot of drug and alcohol abuse

Call your local Police Division

I’m with someone who I think is overdosing

Call 9-1-1

Family Situations

My family arguments are getting worse, I think we need support

Call 2-1-1

My son missed curfew

Call 416-808-2222

My son is missing and I'm concerned for his safety

Call 9-1-1

My partner is hitting me

Call 9-1-1

Dog Complaint

My neighbour's dog is constantly barking

Call 3-1-1

A dog bit me and I would like to make a complaint

Call 3-1-1

A dog is attacking my son

Call 9-1-1

Collision Reporting

I've been involved in a traffic collision with less than $2,000 damage to my car

Exchange Information & Call Your Insurance Company

I had a colllision, there's lots of damage but no injuries

Exchange information and go to a Collision Reporting Centre (39 Howden Rd in Scarborough or 113 Torkyork Dr. in North York) Call 416-808-2222 if you're unsure what to do

I've been involved in a collision and need an ambulance

Call 9-1-1

Dog Complaint

There is a dog off-leash outside an off-leash area in a public park

Call 3-1-1

Two dogs got into a fight in the park, now the owners are yelling at each other and won't stop

Call 416-808-2222

I can see someone abusing (hitting, kicking) their dog in the park

Call 9-1-1

Lost or Stolen Property

I left my backpack on TTC

Call/Visit TTC Lost Articles

A person stole my knapsack

Report online tps.ca/report or 416-808-2222 as Theft Under $5,000

Someone is running away with my cellphone

Call 9-1-1

Fallen Trees

A tree has fallen across my street

Call 3-1-1

A tree has fallen on hydro wires

Call Toronto Hydro 416-542-8000

A tree has fallen on my car and no one is hurt

If private tree, call your insurance provider, if City tree call 3-1-1

A tree has fallen on a person

Call 9-1-1

Noise Complaint

My neighbour is playing loud music

Call 3-1-1

My neighbour is having a big, noisy party

Call 416-808-2222

There's a big fight at my neighbour's party

Call 9-1-1

Graffiti

I have found graffiti on my property

Report Online tps.on.ca/report or Call 416-808-2222

I have found hate-related graffiti on my property

Call 416-808-2222

I can see someone currently spray painting graffiti on my property

Call 9-1-1

Graffiti

Report Graffiti vandalism damage on your property

Report Online: tps.ca/report or call 416-808-2222

Have graffiti removed from City of Toronto property (example: traffic sign or City-owned park)

Report to 3-1-1 Online

I want graffiti removed from private property I do not own

Report to 3-1-1 Online

Road Conditions and Collisions

The roadway is slippery with ice and needs salting

Call 3-1-1

My car skidded on ice, I've knocked down a stop sign

Call 416-808-2222

My car spun out on ice and hit a pole - I'm trapped

Call 9-1-1

Landlord-Tenant Issues

My landlord has turned off my heat

Call 3-1-1

My landlord sent me a text threatening to hurt me

Call 416-808-2222

My landlord is banging at my door armed with a baseball bat

Call 9-1-1

Wellness Check

My neighbour hasn't been maintaining his/her property (weeds, garbage)

Call 3-1-1

My elderly neighbour's mail is piling up, I'm concerned for his/her well-being

Call 416-808-2222

I went to check on my neighbour and can see him lying on the floor though his window

Call 9-1-1

Neighbour Dispute

The fence around my neighbour's pool is not high enough or my neighbour is not picking up after their dog

Call 3-1-1

My house was vandalized and I suspect it was my neighbour

Call 416-808-2222

I'm in an argument with a neighbour he has attacked me with a shovel

Call 9-1-1

Illegal Parking

A car is blocking my driveway

Report Online tps.ca/report or Call 416-808-2222

A car is parked in a disabled spot illegally

Report Online tps.ca/report or Call 416-808-2222

Break and Enter

My house was broken into and no one is here

Call 416-808-2222

Someone is in my house or I'm unsure if they are still here

Call 9-1-1

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