Have you been towed?


If your car is not where you last parked it, it doesn't mean it has been stolen. Vehicles are impounded and relocated for various reasons, often because they are parked in rush hour routes or for other bylaw infractions. Follow these steps to find out if you're vehicle has been moved by a tow operator:

  1. Call the Toronto Police Service non-emergency line at 416-808-2222, press 4, then press 2, which will put you in contact with the communications dispatcher. 
  2. Please have the correct vehicle licence plate number and your vehicle's last known location available. 
  3. The dispatcher will advise you if your car has been impounded or relocated, as well as the vehicle's current location. 


Once you have determined that your vehicle has been impounded, call the appropriate towing company immediately, to make arrangements to retrieve it. Remember that storage fees continue to accrue, so attend the impound facility as quickly as possible. 

The storage day is 24 hours from the time the vehicle arrives at the pound. Twenty-five per cent of the 24-hour storage fee is chargeable for each of the first four hours, which shall include any part of an hour. One hour is payable as soon as the vehicle arrives at the pound. 

The hourly rate and minimum rate will reapply at the conclusion of each 24-hour period. See the Towing Practices and Rates document below for more information.

Towing Practices and Rates

Contract Standards and Rates for Toronto Towing  and Pound Service providers to deliver acceptable services to community and the Service.

Towing Boundaries and Pound Locations

Map of Toronto towing zones
East Zone

Abrams Towing Service Ltd.
124 Lepage Court
Toronto, ON M3J 1Z9
Tel: 416-636-7006
www.abrams.ca
West Zone

Classic Towing
41 Westside Dr.
Toronto, M9C 1B3
Tel: 416-604-3222
Fax: 416-604-2311
www.classictowing.ca
Downtown Zone

JP Towing Service & Storage Ltd.
11 Glen Scarlett Road
Toronto, ON M6N 1P5
Tel: 416-203-9300
Fax: 416-203-9303
www.jptowing.com
Rapid Release Zone

JP Towing Service & Storage Ltd.
1a Atlantic Avenue
(entrance at South end of Hanna Ave)
Toronto, ON M6K 3E7
www.jptowing.com

 

The Toronto Police Service Towing & Storage Contract

The Toronto Police Service (TPS) requires prompt and efficient towing and pound services on a 24 hour a day, 7 day a week basis. The need for this service arises from police contact with vehicles such as those recovered after being stolen, impounded for by-law infractions, or those impounded following the arrest of a driver. Over the years, the TPS has developed a standard to ensure that contracted towing and pound service providers deliver acceptable levels of service to both the community and the Service.
 

Toronto Police Service Contract Towing & Storage Fees

The Toronto Police Service Towing Contract is based on Toronto bylaw 545, which under section 103/104 of chapter 545 establishes rates for towing vehicles from collision scenes on city streets, and highways directly to a Collision Reporting Centre. The Toronto Police Service standard tow fee may not exceed a total price of $250.00 for a standard, and $285.00 for a medium tow, being the combination of the towing fee and the fees for one day of storage, excluding any applicable taxes. The standard & medium tow fees for each district are listed with the tow company contact information. 

Standard tow fees apply to all police authorized impounds of vehicles with a gross vehicle weight of less than 6000 lbs., and medium tow fees apply to all vehicles with a gross vehicle weight of 6001lbs, to 13,200lbs, located within the road allowance or where the tow truck can be driven to the vehicle to be towed. The use of dollies is included in the standard & medium tow rates. Winching and off-road recovery costs are permitted to be charged in addition to the flat rate when applicable. 

The storage day is 24 hours from the time the vehicle arrives at the pound. Twenty-five per cent of the 24 hour storage fee is chargeable for each hour of the first 4 hours, which shall include any part of an hour. One hour is payable as soon as the vehicle arrives at the pound. (The hourly rate and minimum rate will reapply at the conclusion of each 24 hour period.) 


Comments, Questions and Complaints

Any concerns can be forwarded directly to the towing contractor, their contact information is listed above. For more information, contact the Traffic Services Contract Towing and Impound Team.

Contact Contract Towing and Impound

416-808-1922
9 Hanna Ave. M6K 1W8

Key Contacts

Sergeant Murray Campbell

Location of the contact address on the map

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