Svina Dhaliwal Chief Administrative Officer

Svina Dhaliwal, Chief Administrative Officer (CAO) leads all aspects of the Toronto Police Service’s fiscal, people, culture and equity related areas. This includes the development of a strategic, evidence-based planning approach to stabilize funding that addresses key public safety investments that are required to keep the City of Toronto safe. Svina also oversees the Toronto Police College, Wellness, Labour Relations, Talent Acquisition, Workforce Planning, Fleet, Procurement, and Facilities Management.

Experienced in dealing with highly-sensitive and complex issues, Svina is a visionary and transformative leader who brings a continuous improvement mindset, and has directed significant projects and programs aimed at advancing organizations’ modernization agendas.

At the Toronto Police Service, she has overseen key strategic priorities such as the Service’s commitment to financial transparency, member wellness, creating an inclusive and respectful workplace, the Service’s pandemic recovery response, human resource and timekeeping processes and systems, and increasing the diversity of the Service’s workforce to reflect the City we serve.

As a strategic thinker, data-driven decision-maker, and passionate stakeholder champion, Svina also spearheads the Service’s Inclusion and Human Rights unit which promotes best practices in community policing and organizational culture to enable a world-class, progressive and modern Toronto Police Service.

Svina has 20 years of experience in both public and private sectors specializing in corporate planning, finance operations, human resource operations, IT-enabled change, equity and diversity and project management. Prior to joining the Service in January 2018, she spent more than ten years at IBM Global Business Services, where she held progressively senior and national transformation roles. She started her career working at Canada Revenue Agency and CIBC Wood Gundy. 

Svina volunteers her time as a Board of Director for the Ontario Shores Centre for Mental Health Sciences Foundation and also as a financial literacy volunteer with the Chartered Professional Accountants of Ontario. She also serves as Co-Chair for the Toronto Police Service’s French Community Consultative Committee, as well as its Anti-Racism Advisory Panel.

Svina graduated from the University of Ottawa with a Bachelor of Commerce degree, and is a Chartered Professional Accountant. She also holds a Project Management Professional (PMP) certification from the Project Management Institute.