I wanted to be part of something on a larger scale. TPS is involved with so many programs and initiatives and that is what attracted me. I am a member of the TPS Women’s soccer team and a member of the Special Olympics Committee. Both involvements provided with a ton of gratitude to be part of an internal as well as external community.
On a daily basis I respond to community complaints regarding Accessible Permits. I patrol the streets and private property looking for accessible permits that are being misused. I spend a great deal of time talking with and listening to community members concerns. I not only enforce, but also educate the public to the proper use of a permit. My duties also include radio calls, tagging and other needs of the service. In my first career I worked as a security officer and was a Special Constable for the Legislative Assembly of Ontario. Both these positions allotted me positive experiences and aided me in my current position.
Parking Enforcement Officers are vital to keeping Toronto running smoothly. These officers enforce the by-laws that keep the city’s roads and people safe, whether that’s parking restrictions during rush hour, no parking in bicycle lanes or the proper use of accessibility tags.
As a parking enforcement officer, you’ll play a crucial role in protecting cyclists and pedestrians, and helping people with disabilities go about their days safely. As an on-the-ground resource, parking enforcement officers are also incredibly valuable in helping to recover stolen vehicles.
Every day, you’ll get the chance to connect with members of the community who are appreciative of the work you do to keep Toronto moving.
Things you should know
The Parking Enforcement Unit employs a number of Parking Enforcement/Towing Officers (PEOs). They contribute to the safe and orderly movement of traffic on the streets of Toronto by patrolling on foot, bicycle, motorcycle or car, while enforcing municipal parking by-laws. This position is physically demanding in that it requires periods of extensive walking and driving. Good judgement and strong interpersonal skills are essential qualities for a Parking Enforcement Officer in order to deal effectively with the public. This position requires the wearing of a civilian uniform.
Successful completion of Grade 12 or an approved equivalent combination of education, training and experience
18+ years of age
Eligible to work in Canada (Have a valid Social Insurance Number)
Minimum one year demonstrated experience working in a customer service capacity
A valid "G" driver's licence permitting you to drive in Ontario with full driving privileges with no more than six demerit points
Possess a valid Ontario Association of Chiefs of Police (OACP) certificate *
*For further information, including how to register for certification and/or testing, visit OACPCertificate.ca
OACP certificates issued prior to January 1, 2020 will still be accepted, as long as all components of the certificate are valid and/or have a valid OACP Certificate of Equivalency. For more information please visit: stps.on.ca/wp-content/uploads/2019/12/OACP-CSS-Certificate-Equivalency-Guide.pdf
Applicants should be aware that we provide service to the community 365 days a year, 24 hours a day, 7 days a week which includes statutory holidays. Shifts vary depending on the location/assignment and needs of the service.
Role and Responsibilities
In this position, you will be responsible for enforcing parking by-laws in the City of Toronto and ensuring fair access to parking spaces in accordance with city guidelines. Other specific responsibilities include:
- Issuing parking tags to illegally parked vehicles and arranging to have cars towed
- Attending to parking complaints received from the public and taking appropriate action
- Attending minor traffic court and testifying regarding disputed parking tags
- Assisting in the recovery of stolen vehicles
- Responding to telephone, police radio and in-person inquiries from members of the Service or members of the public regarding parking and/or municipal by-laws, procedures and policies
- Preparing and processing the appropriate paperwork in response to various requests and reports submitted by members of the community or Parking Enforcement Officers
- Maintaining contact with Municipal Law Enforcement Service Agencies, inspecting sites and making recommendations to ensure compliance with MLE by-laws
- Monitoring previously approved sites to ensure continued compliance with by-laws and preparing appropriate reports
- Attending meetings with members of the Service and/or the community to provide information and advice regarding municipal or parking by-laws
- Maintaining and issuing equipment and supplies to Parking Enforcement Officers
- Maintaining, updating and searching various manuals or automated registers, lists and filing systems
- Keeping an up-to-date file of municipal by-laws
- In addition, you may be required to assist with the preparations for special events by erecting signs and covering parking meters; taking control in emergencies or at crime scenes until emergency staff or police officers arrive
Salary and Benefits
Starting salary of $67,857 (as of January 2021)
As a full-time employee of the Toronto Police Service you will be entitled to the following compensation and benefits on the date of hire:
- Family Health Care Plan
- Family Dental Plan
- Vision/Hearing Care
- Pay Direct Pharmaceutical Card
- Life Insurance
- Paid Vacation (80 hours Lieu for the first year)
- On-site fitness facilities
- Access to the Police Credit Union, for additional information please visit tpcu.on.ca
- Pension Plan (OMERS)*
- Employee and Family Assistance Program
- Parental Leave
* The Toronto Police Service is a member of the OMERS pension plan. Please be sure to contact OMERS regarding the transfer of an existing pension.
What will my Hiring Journey look like?
Where will I do my training?
Formal training consists of five (5) weeks at the Parking Enforcement Unit’s training facility and the Toronto Police College, followed by two (2) weeks of on-the-job training with an experienced Parking Enforcement Officer. Training is Monday to Friday, 7 a.m. to 3 p.m.