We are dedicated to delivering police services in partnership with our communities to keep Toronto the best and safest place to be.
Our Service is committed to being a world leader in policing through excellence, innovation, continuous learning, quality leadership, and management.
We are committed to delivering police services which are sensitive to the needs of our communities, involving collaborative partnerships and teamwork to overcome all challenges.
We take pride in what we do and measure our success by the satisfaction of our members and our communities.
Service at our Core
by respecting and upholding the rights and freedoms of all people in all our interactions, free from bias or stereotype, seeking to understand and help others by making a difference; and asking ourselves,
“Have I done all I can do?”
Do the right thing
by acting professionally, with integrity, and without prejudice, even in the most challenging circumstances, when no one is watching, and on and off duty; holding others accountable to the same standards; challenging any inappropriate behavior; and asking ourselves,
“Have I lived up to my word and values?”
Connect with Compassion
by treating all people with empathy, respect, equity and dignity; going the extra mile to ensure others feel safe, supported, included, engaged and valued; standing up for those who cannot stand up for themselves; valuing others life experiences; and asking ourselves,
“Have I treated others as they would like to be treated?”
Reflect and Grow
by recognizing that we do not have all the answers; seeking and acting on input and feedback from the communities and our colleagues; acknowledging and learning from our mistakes and successes; and asking ourselves,
“What else can I do to improve?”
We are adaptable, innovative and forward thinking
We are open to and positive about change. We anticipate the changing needs of the communities we serve. We are outward-looking and forward-thinking, and approach situations with a sense of curiosity. We seek to continuously improve the way we work to achieve better outcomes.
We are solution-focused
We critically analyze situations (including evidence, goals, constraints and risks) to identify solutions and make sound decisions. We gather information as needed, develop and weigh alternatives, and choose the best course of action.
We are service and community-focused
We understand the people we serve – communities and members – and show an active commitment to improving their well-being over the long term.
We work collaboratively
We collaborate with others to create safe communities and an efficient and effective Toronto Police Service. We build and maintain collaborative internal and external relationships and partnerships by being open to others’ ideas, goals and perspectives, and appropriately sharing information. We ensure alignment within and across groups.
We develop ourselves and others
We take ownership for pursuing our own learning and development, and actively encourage and support the development of others.
We lead and inspire
We engage, inspire and motivate our people by creating a positive work environment, helping others understand how they contribute to the success of the Service, and modeling the Service's core values.
We are emotionally intelligent
We strive to understand ourselves and others. We actively listen to the needs, perspectives and concerns of others, and use this understanding to respond in an emotionally intelligent manner. We recognize and value differences in background, thinking, and approaches to work. We care about the mental well-being of others.
We are accountable and deliver results
We set high standards for ourselves and others. We behave with integrity, and take ownership and responsibility for our own actions and those of others to achieve the best outcomes for the Service and the communities we serve.