Complaints

Members of the public who want to make a complaint about a member of the Toronto Police Service can do so both informally and formally.

We encourage anyone who is dissatisfied with the conduct of a member of the Toronto Police Service to reach out to a supervisor to discuss their concerns. At a police station, there is always a Staff Sergeant on duty who is the supervisor for frontline officers in the community. Visit My Neighbourhood page to find the Division. For other units, please use the Organizational Chart to find the appropriate phone or email contact.

The conduct of Police officers is governed by the Ontario Police Services Act. Officers can face discipline and charges under this Act.

However, to make a formal complaint about a police officer, you must do so via the Office of the Independent Police Review Director (OIPRD). Their website, oiprd.on.ca provides information on how complaints are handled and how to submit a complaint, which can be done online, by fax, by mail or email. The OIPRD can be reached by calling 1-877-411-4773. A complaint form is available and can be submitted at all police stations across Ontario.

The OIPRD can investigate the complaint or refer it back to the police service for investigation or resolve the complaint through mediation.