Members of the public who want to make a complaint about a member of the Toronto Police Service can do so both informally and formally.

We encourage anyone who is dissatisfied with the conduct of a member of the Toronto Police Service to reach out to a supervisor to discuss their concerns. At a police station, there is always a Staff Sergeant on duty who is the supervisor for frontline officers in the community. Visit My Neighbourhood page to find the Division. For other units, please use the Organizational Chart to find the appropriate phone or email contact.

The conduct of Police officers is governed by the Community Safety and Policing Act. Officers can face charges and discipline under this Act.

However, to make a formal complaint about a police officer, you must do so via the Law Enforcement Complaints Agency (LECA), who are is responsible for receiving, managing and overseeing public complaints about misconduct.

You can visit www.leca.ca to learn more or file a complaint online or call 1-877-411-4773.

Make a Complaint

Law Enforcement Complaints Agency (LECA) – formerly known as the Office of the Independent Police Review Director (OIPRD) – is responsible for receiving, managing and overseeing public complaints about misconduct of police officers.

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