Information Access Service Counter Closure Notice

The counter will be closed on Thursday, June 8, 2023, from 10:30 am to 12:30 pm for an event.

A number of police reports can be provided to individuals or organizations requiring information to substantiate claims to insurance companies or other agencies.

  • Collision Reports, for motor vehicle collisions reported to Toronto Police Service
  • Occurrence Summary/Confirmation letters provided in order to verify that a report has been made with the Toronto Police Service and provide general information pertaining to that report
  • Lost Passport reports, for foreign passports only, Canadian government does not require this report

How to Apply

In Person

Please visit our Customer Service Centre, located at Toronto Police Headquarters – 40 College Street, Monday through Friday between 7 a.m. and 4:30 p.m. Note, requests are not accepted at Police Divisions.

  • Request forms are available at the Customer Service Counter or on our website

  • Please ensure that you bring the following with you:

    1. Two (2) pieces of government identification (at least one with a photograph)

    2. Applicable fee (refer to Fee Schedule or below)

      • Occurrence Report Summary/Confirmation Letter– $67.80*

      • Motor Vehicle Collision Report – $67.80

      • Collision Field Notes/Witness Statements– $135.60

      • Lost/Stolen Passport Report Summary/Confirmation Letter– $39.55

    3. All fees are payable with Visa, Mastercard, Amex or Interac. Please note, we do not accept cash at our Customer Service Centre. You may also pay with a certified cheque or money order made payable to the Toronto Police Service.

    4. Please provide as much information as possible pertaining to the report.

      • Officer’s name and badge number

      • Report number

      • Date of occurrence/collision

      • Location – road, street name, or intersecting streets

      • Names of involved parties

      • Plate numbers of vehicles involved

      • Type of occurrence


By Mail

Requests can be submitted by mail.

  • Either send in a completed request form or write a letter indicating the nature of your request

  • Please ensure that you include the following with your letter or request form:

    1. A photocopy of two pieces of government identification (at least one with a photograph)

    2. Applicable fee (refer to Fee Schedule or below)

      1. Lost/Stolen Passport Report Summary/Confirmation Letter- $39.55

      2. Collision Field Notes/Witness Statements -$135.60

      3. Collision Report - $67.80

      4. Occurrence Report Summary/Confirmation Letter - $67.80*

    3. All fees are payable with a certified cheque or money order made payable to the Toronto Police Service

    4. Please provide as much information as possible pertaining to the report

      • Type of occurrence

      • Plate numbers of vehicles involved

      • Names of involved parties

      • Location – road, street number or intersecting street

      • Date of occurrence/collision

      • Report number

      • Officer’s name and badge number

    5. Mail your request to the following address:

                   Toronto Police Service
                   ATTN: Records Release
                   40 College Street
                   Toronto, ON  
                   M5G 2J3

* The occurrence request processing fee is waived for out-of-town visitors (those not residing in the Greater Toronto Area), Students (actively enrolled in a High School or Post-Secondary Institution), and Seniors. Please note, the processing fee cannot be waived for requests for a Collision Report or Collision Field Notes/Witness Statements.

Frequently Asked Questions

  • Can someone submit a request on my behalf?
  • What is the processing time for requests?
  • How can I follow-up on a request that was submitted?
  • Can I submit my request by e-mail or online?


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Contact Information Access

Information Access Service Counter Open Monday to Friday from 7 a.m. to 4:30 p.m., excluding statutory holidays.

HQ Drop Box for completed Vulnerable Sector Applications (and any required payment) open Monday – Friday, 7:00am to 5:00pm, excluding statutory holidays.

40 College St. Toronto, ON M5G 2J3

Key Contacts

  • Police Reference Check Program (PRCP) Information Line – 416-808-7991

  • PRCP section can be reached Monday/Wednesday/Friday
    from 8 a.m. to 4 p.m. at 416-808-8244, excluding statutory holidays

  • Vulnerable Sector Check Status Update Line – 416-808-8253

  • Confirmation letter/Accident (MVA)/Occurrence/Lost (or stolen) Passport Inquiry Line: 416-808-8240 (answered live Monday/Wednesday/Friday from 8 a.m. to 4 p.m., excluding statutory holidays)
    Email: [email protected]
Location of the contact address on the map