Information Access Service Counter Closures

Due to system upgrades, Information Access Service Counter will be closed on Wednesday, June 15, from 7:45 a.m. to 12:00 p.m. At this time we will not be able to process payment or accept any requests. The drop box for vulnerable sector checks will be available during this time.

On Thursday, June 23, the Counter will be closed at 12:00pm for the remainder of the day due to an event being hosted at Headquarters. The Counter will re-open Friday, June 24, at 7:00 a.m.

To book an appointment and see current availability, please visit the following link: Toronto Police Service Appointment Booker

A number of police reports can be provided to individuals or organizations requiring information to substantiate claims to insurance companies or other agencies.

  • Collision Reports, for motor vehicle collisions reported to Toronto Police Service
  • Occurrence Summary/Confirmation letters provided in order to verify that a report has been made with the Toronto Police Service and provide general information pertaining to that report
  • Lost Passport reports, for foreign passports only, Canadian government does not require this report

How to Apply

In Person

Please visit our Customer Service Centre, located at Toronto Police Headquarters – 40 College Street, Monday through Friday between 7 a.m. and 4:30 p.m. Note, requests are not accepted at Police Divisions.

  • Request forms are available at the Customer Service Counter or on our website

  • Please ensure that you bring the following with you:

    1. Two (2) pieces of government identification (at least one with a photograph)

    2. Applicable fee (refer to Fee Schedule or below)

      • Occurrence Report Summary/Confirmation Letter– $67.80*

      • Motor Vehicle Collision Report – $67.80

      • Collision Field Notes/Witness Statements– $135.60

      • Lost/Stolen Passport Report Summary/Confirmation Letter– $39.55

    3. All fees are payable with Visa, Mastercard, Amex or Interac. Please note, we do not accept cash at our Customer Service Centre. You may also pay with a certified cheque or money order made payable to the Toronto Police Service.

    4. Please provide as much information as possible pertaining to the report.

      • Officer’s name and badge number

      • Report number

      • Date of occurrence/collision

      • Location – road, street name, or intersecting streets

      • Names of involved parties

      • Plate numbers of vehicles involved

      • Type of occurrence


By Mail

Requests can be submitted by mail.

  • Either send in a completed request form or write a letter indicating the nature of your request

  • Please ensure that you include the following with your letter or request form:

    1. A photocopy of two pieces of government identification (at least one with a photograph)

    2. Applicable fee (refer to Fee Schedule or below)

      1. Lost/Stolen Passport Report Summary/Confirmation Letter- $39.55

      2. Collision Field Notes/Witness Statements -$135.60

      3. Collision Report - $67.80

      4. Occurrence Report Summary/Confirmation Letter - $67.80*

    3. All fees are payable with a certified cheque or money order made payable to the Toronto Police Service

    4. Please provide as much information as possible pertaining to the report

      • Type of occurrence

      • Plate numbers of vehicles involved

      • Names of involved parties

      • Location – road, street number or intersecting street

      • Date of occurrence/collision

      • Report number

      • Officer’s name and badge number

    5. Mail your request to the following address:

                   Toronto Police Service
                   ATTN: Records Release
                   40 College Street
                   Toronto, ON  
                   M5G 2J3

* The occurrence request processing fee is waived for out-of-town visitors (those not residing in the Greater Toronto Area), Students (actively enrolled in a High School or Post-Secondary Institution), and Seniors. Please note, the processing fee cannot be waived for requests for a Collision Report or Collision Field Notes/Witness Statements.

Frequently Asked Questions

  • Can someone submit a request on my behalf?
  • What is the processing time for requests?
  • How can I follow-up on a request that was submitted?
  • Can I submit my request by e-mail or online?

Contact Information Access

Information Access Service Counter Open Monday to Friday from 7 a.m. to 4:30 p.m., excluding statutory holidays.

HQ Drop Box for completed Vulnerable Sector Applications (and any required payment) open Monday – Friday, 7:00am to 5:00pm, excluding statutory holidays.

40 College St. Toronto, ON M5G 2J3

Key Contacts

  • Police Reference Check Program (PRCP) Information Line – 416-808-7991 (Please note that in-person services are currently unavailable)

  • PRCP section can be reached Monday/Wednesday/Friday
    from 8 a.m. to 4 p.m. at 416-808-8244, excluding statutory holidays

  • Vulnerable Sector Check Status Update Line – 416-808-8253
Location of the contact address on the map