2-1-1 Central operates a 24-hour line to link people to government services as well as community-led organizations providing social services.

Services include:

  • Food
  • Housing
  • Mental Health
  • Employment/Training
  • Healthcare
  • Black & Indigenous Focused Programs


Toronto Community Crisis Service

The Toronto Police Service has partnered with the City of Toronto to dispatch Toronto Community Crisis Service (TCCS) staff for people experiencing or witnessing a mental health crisis by calling 2-1-1 or 9-1-1. Appropriate calls for individuals 16 years of age and older will be dispatched based on the call location, dispatch criteria and availability of teams.

The TCCS is a new approach to responding to someone in crisis that focuses on health, prevention and well-being. The service provides an alternative to police response, creating a community-based, client centred, trauma-informed response to non-emergency crisis calls and wellness checks.

This service aims to respond to the needs and desires of the communities most impacted by policing and establish trust and confidence in a new community-based response model.

Make the Right Call