Frequently Asked Questions

  • Can anyone use T9-1-1?
  • How do I text with 9-1-1?
  • How does the T9-1-1 service work?
  • What if I dial 9-1-1 and I do not receive a text response?
  • What information should be sent by text?
  • Do I have to provide location information in the text?
  • Is T9-1-1 available Canadawide?
  • How can you communicate with the Toronto Police Service for a non-emergency situation?

Text with 9-1-1 Tips

  • You cannot text directly to the digits 9-1-1.
  • The only way to reach 9-1-1 is to place a voice call.
  • When DHHSI persons register for T9-1-1 services, the voice call will send a special indicator to the call taker so that they know to start a text conversation.
  • Text messages should be brief and should answer only the questions that are asked by the call taker.
  • Messages should not contain any short forms or slang.
  • When travelling, keep in mind that currently T9-1-1 is not available in all areas of the province, or country.


The best resource for the most up-to-date information on T9-1-1, will continue to be the TEXT with 9-1-1 website.