For electrical emergencies (such as downed power lines), call Toronto Hydro immediately at 416-542-8000 and press option 1 to reach our emergency dispatch department.

You can report a power outage via the Toronto Hydro Report An Outage webpage

View the latest Toronto Hydro Power Outage Map

Make the Right Call

It is important to make the right call at the right time, to get the service you need. Knowing when to call 3-1-1, the police non-emergency line at 416-808-2222 or 9-1-1 will ensure you get the right help at the right time.

Fallen Tree

A tree has fallen across my street

Call 3-1-1

A tree has fallen on hydro wires

Call Toronto Hydro 416-542-8000

A tree has fallen on my car and no one is hurt

If private tree, call your insurance provider, if City tree call 3-1-1

A tree has fallen on a person

Call 9-1-1