- Toronto Police Service
- COVID-19 Updates
Based on the latest direction from public health, the province’s Roadmap Exit Step requirements and occupational health and safety principles, the Toronto Police Service has reopened all public facing facilities.
All Toronto Police Service Divisions are open to the public 24/7. All other public facing operations, including TPS Headquarters, located at 40 College Street are open daily from 7 a.m. to 5 p.m., including the TPS Museum and Gift Shop.
Anyone attending a police facility will be required to review a COVID-19 screening document at the front door and may not enter if they have symptoms. Members of the public are encouraged to wear a mask while inside and masks will be available at each facility.
If possible, please contact the appropriate unit to book an appointment before attending in person, contact information can be found from our Contact Directory.
Members of the public are encouraged to continue utilizing online service options when possible. Find out more about the latest public health measures and restrictions on the Ontario government’s website.
Please check this page regularly for updates or to the COVID-19 situation.
Frequently Asked Questions
How can I file a police report online?
If you have an emergency – an immediate threat to life or property – please call 911. Non-emergencies can be reported by calling 416-808-2222.
Many incidents can be reported using our Online Reporting System, such as Damage to Vehicle or Property under $5,000, Driving or Parking Complaints, Traffic Issues or Concerns, Graffiti, or Theft or Fraud Under $5,000.
Can I go to a police facility to make a report?
Yes, all Toronto Police Service facilities, including Headquarters, are open to the public, however members of the public are encouraged to continue using our Online Reporting System when possible.
If you have a specific issue you would like to discuss, it is recommended you schedule a time with the appropriate member. You can call the front desk of any division to make these arrangements.
The phone number for each division follows the same format, with the last four digits being the number of division, followed by two zeroes. As an example, the main number for 14 Division is 416-808-1400, the main number for 43 Division is 416-808-4300, etc.
How can I get a Criminal Record Check, a Criminal Record and Judicial Matters Check or a Vulnerable Sector Screening?
The Records Release Section (Information Access Unit) located at Headquarters will be providing in person service on an appointment basis. To book an appointment please visit Background Checks
Please note Vulnerable Sector Checks will still have to be mailed in to: Information Access Unit (Records Release), Toronto Police Service, 40 College Street, Toronto, ON M5G 2J3 as appointments are not available for this service.
Alternatively, these checks (and required payment) may be hand-delivered to the HQ Drop Box, Monday – Friday, 7:00 a.m. to 5:00 p.m.
Can I submit a Freedom of Information request?
The Access and Privacy Section (APS) is processing all mail-in applications under the Municipal Freedom of Information and Protection of Privacy Act. Members the public can also attend Headquarters to submit applications. Any questions regarding the process and/or requests can be sent to Access Privacy Section.
Can I pick up my property?
The Property Unit, is open by appointment only, please call 416-808-3750 or email [email protected] to book an appointment.
I need to attend a Collision Reporting Centre, are they open?
Collision Reporting Centres will be open Monday - Friday – 9 a.m. to 9 p.m. and Saturday and Sunday – 11 a.m. to 7 p.m. For more information, please visit their website at www.accsupport.com.