News Release

The Toronto Police Service is warning the public about a scam involving telecommunications impersonation and remote access to computers after officers interrupted a fraud in progress, preventing a potential loss of nearly $3 million. 

On Thursday, November 5, 2026, the Toronto Police Service Financial Crimes Unit was alerted by the Edmonton Police Service to a fraud in progress involving approximately $2.9 million. The Financial Crimes Unit coordinated an immediate response with 32 Division, whose officers attended the victim’s residence and intervened before any money was transferred.

It is reported that:

• a suspect contacted the victim, identifying himself as a representative of a major telecommunications company
• the suspect claimed the company was improving services in the neighbourhood and needed access to the victim’s computer to assess internet speed
• at the suspect's direction, the victim installed UltraViewer, an application that allows someone to remotely access and control a computer
• after gaining access, the suspect claimed the computer had numerous problems and viruses that he would help remove
• the suspect then instructed the victim to access online banking, supposedly to check that no money had been withdrawn without authorization

When officers arrived, the victim was on a video call with the suspects and was in the process of accessing online banking. Officers immediately explained that the call was a scam and directed the victim not to transfer money or authorize any transactions.  The suspects disconnected the video call when officers attempted to speak with them. Officers also observed activity on the victim’s computer consistent with someone continuing to access it remotely.

Police intervention prevented any transactions from taking place.

This incident demonstrates the importance of sharing information and acting quickly to interrupt fraud before money is lost. Information provided by Edmonton Police Service, followed by the immediate response of Toronto Police officers, prevented a potentially devastating financial loss.

Protect yourself

Scammers may impersonate telecommunications providers, technology companies, or bank employees to gain your trust. They may offer to improve your internet service, fix computer problems or protect your money. Their goal is to gain access to your device, personal information, and financial accounts.

Police remind the public:

• Do not install remote-access software at the direction of an unexpected caller. It can allow a stranger to view your screen and control your computer.
• Never access online banking while someone you do not trust has remote access to your device.
• End the call and verify independently. Contact the company using a number from your bill or its official website. Do not use contact information supplied by the caller.
• Do not rely on caller ID, a familiar company name or a video call as proof of identity.
• If you have already provided access, disconnect the device from the internet and contact your bank immediately using another device. Have the affected computer examined by a reputable professional before using it again for banking.

You do not need to be certain a call is fraudulent before ending it. Pause and verify before giving anyone access to your computer or your money.

Anyone with information is asked to contact police at 416-808-2222, or Fraud reports can be submitted online here.